Vendor Management

Let ZIGZAGIT Handle the Tech Talk—So You Don’t Have To

A woman holding a tablet with a Square payment system, smiling at a customer holding a coffee cup. The total on the screen is $8.76 for avocado toast, coffee, and tax.

Ever had this happen?

Your internet goes down. You call your IT provider. After some troubleshooting, they confirm: “It’s not us—it’s your vendor.”
Now what? You're left on hold for hours with your ISP or phone system provider while your entire team sits idle, waiting… and losing productivity by the minute.

That’s not how we do things at ZIGZAGIT.
When something breaks, we fix it—even if it’s not “our fault.” Vendor Management is part of our standard service, not an extra fee.

Two people wearing headsets, possibly working at a call center, focusing on a task.

We Say: “No Problem—We’ll Handle It.”

With ZIGZAGIT, you never have to:

  • Guess which vendor is responsible

  • Sit on hold with tech support

  • Act as a go-between for companies that refuse to take ownership

  • Translate “geek speak” to your team

We take care of all of it. You report the issue to us—we chase it down and see it through to resolution.

What ZIGZAGIT Vendor Management Covers

🔄 One Point of Contact:
You reach out to us. We figure out which vendor is responsible and get them moving on your behalf. No confusion. No back-and-forth. No stress.

📞 We Handle the Hold Music:
If your ISP, VoIP provider, or software company wants you to sit on hold, that’s our job—not yours. We make the calls, wait in the queues, and resolve the issue.

🧠 We Speak Tech. Fluently.
Vendors don’t have to simplify things for you—we talk their language. This means faster answers, less confusion, and no runaround.

🧾 No Hidden Fees:
This service is included in our flat-rate plans. Unlike hourly tech support, we don’t charge you extra just because vendor issues take time to sort out.

🔍 We Advocate for Better Deals:
Chances are, we already know what your vendor charges other businesses. If we spot an opportunity to save you money or upgrade your service—we’ll negotiate on your behalf.

🔧 System Harmony:
Your internet, software, phones, and cloud tools should work together. We make sure every piece of your tech stack integrates seamlessly, even across different vendors.

Think of Us as Your Tech Traffic Controller

Instead of bouncing between vendors, you send the issue our way—and we direct traffic to keep everything running smoothly. It’s like having a personal tech concierge at your service 24/7.

Vendor Management Q&A

📍 Based in California | Proudly Serving Local Businesses

Let ZIGZAGIT keep your systems talking—and your business moving.